Privacy Policy

Last Updated: 28 August 2025

This Privacy Policy describes how HomEvo ("the App", "we", "us", or "our") collects, uses, shares, and protects your information when you use our mobile application and related services. By using the App, you agree to the practices described in this policy.

1. What is HomEvo?

HomEvo is a platform designed to connect users (referred to as "Customers") with service providers ("Service Partners") for various home-related or general services. The App enables seamless service booking, secure payment processing, and real-time communication among Customers, Service Partners, and the administrative team.

2. Information We Collect

To provide and enhance our services, we collect the following types of information:

a. Account and Profile Information

• User ID
• Name
• Role (Customer or Service Partner)

b. Booking and Service Information

• Internal Booking ID
• Service type, category, and specific service items
• Preferred branch or service location
• Booking date and time
• Additional notes or instructions
• Booking status (e.g., pending, paid, cancelled)

c. Payment Information

We integrate with Razorpay for secure payments. While we do not store sensitive payment data (e.g., full credit card numbers), we collect:

• Razorpay Payment ID
• Razorpay Order ID
• Payment status and verification data

d. Device and Technical Information

• Firebase Cloud Messaging (FCM) Token (for push notifications)
• IP Address (for security and analytics)

e. Precise Location Data (with your permission)

We collect your device's live GPS coordinates (latitude and longitude) to identify your service location, find the nearest service branch, and provide real-time tracking for ongoing services. For Service Partners, we collect location data to track progress for "on the way" and "arrived" statuses.

f. Usage Information

We collect details about how you interact with the App, including pages visited, services browsed, features used, and activity frequency, to help us improve user experience.

3. How We Use Your Information

We use the information collected for the following purposes:

• Service Management: To process bookings, manage accounts, and connect Customers with Service Partners.
• Location-Based Services: To determine your location for service delivery, calculate the nearest branch, and provide real-time tracking updates for ongoing services.
• Payment Processing: To handle secure and verified transactions.
• Notifications: To send updates on bookings, payments, and promotional messages (opt-in only).
• Customer Support: To assist with queries, feedback, or complaints.
• App Improvement: To enhance features and performance using usage insights.
• Security & Fraud Prevention: To monitor, prevent, and respond to unauthorized activity.
• Legal Compliance: To comply with applicable laws and enforce our Terms of Service.

4. How We Share Your Information

We only share your information when required to provide services, and only with trusted third parties:

a. With Service Partners

We share necessary booking details, including your name and service location address, with assigned Service Partners to fulfill your service request.

b. With Customers

For ongoing services, we may share the live location of the assigned Service Partner with the Customer to provide real-time tracking.

c. With Payment Providers

Razorpay receives payment data to securely process transactions. Sensitive financial data is not stored by us.

d. With Firebase

Your FCM token is used to deliver push notifications. Firebase may also collect analytics on message delivery.

e. With Third-Party Providers

We may use vetted third parties for services like hosting, analytics, or support under strict confidentiality agreements.

f. For Legal Reasons

We may disclose your data if required to do so by law, regulation, or legal process.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of electronic storage or transmission over the internet is fully secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

a. Account Access & Updates

You can update your account and profile information through the App.

b. Location Permissions

You can grant or deny access to your device's location services at any time through your device settings. Please note that disabling location services will prevent you from booking services that require a precise location.

c. Notification Preferences

You may enable or disable specific notifications via your device settings.

d. Data Access & Deletion

You may request access to, correction of, or deletion of your personal data, subject to applicable law. Contact us at the address provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. You will be notified of any significant changes via the App or through email. The "Last Updated" date at the top will reflect the latest version.

8. Contact Us

If you have questions, feedback, or concerns regarding this Privacy Policy, you may contact us at:

Email: homevo.business@gmail.com

Phone: +91 9861333424

Website: https://homevo.in